This is hardly a sponsored post – This is me being me.
I think back over the last 5 years and I can come up with maybe one other blog that I wrote that was very telling of a situation that personally happened to me. I don’t make a habit of discussing the negative things in life that occur, but today I can not be so cavalier and I am not passing on the opportunity to share this story with you, as it seems that my gut is pulling at me to tell you the story of my night. I had not been out today, and in all honesty I did not feel like going out. However, we are in the middle of a project and my husband just finished priming the walls, so it is time for the big event…painting. Color in this room is fairly simple but we did have a few needs and questions. Early this morning, with a cup of coffee in one hand, and giving a hug to my husband with the other, I was asking him what paint I needed to get today. My husband quickly suggested that I ask the person at Home Depot about the humidity, and how much paint we would need based on the size of the room and as I blinked my eyes he was on his way to work and my to-do list had begun. I knew he was right as we had often turned to the paint department specialists at Home Depot to answer questions we have had in the past. Over the last 5 years, I have consistently posted about Home Depot’s Workshop’s for Kids, and more recently for adults, which makes me even a bit more jaded that a store has such a sour grape in it. This story may not be the norm for Home Depot, but it has my blood pressure pumping and my mind wondering what would cause a person to be so irascible? Was this an isolated incident with this person or does he dislike helping women? Read this and see what you think?
I picked the boys up after school tonight and we headed to Home Depot. The kids were still in the school uniforms and I was dressed up and ready to go out shopping so we were off. I have to be forthright, when we got into the paint aisle, I saw the person named BOB who was going to help us and I knew just from the look he gave me that he was going to ostracize me for asking any questions because you could see he had the tolerance of a goldfish. Bob was waiting on another customer and not exactly thrilled that this lady(me) and her two kids were headed into his paint department and you could feel it! Lucky for me, I had on my Super Mom shirt that just tolerated his ignorance for helping people and just went on with it. The person he was helping disappeared and he turned to me less than gleefully and I began. I had a swatch of paint in my hand I had gathered a few weeks back, and I pretty much thought this was the right color. I had marked the swatch with a keyword, the word semi-gloss to remind me to ASK all my questions. Prepared to ask my questions and get the answers it was off to the races time.
Providing the swatch to BOB I asked him if this was a member of the white family? His response,”we have 155 white paints”, I again asked him, “so this is one of those whites?” and again his response was as stupid as the first time,”we have 155 white paints.” Funny I don’t remember querying as to how many white paints Home Depot has, I just wanted to know if Apple Core was more white than not? I rebooted my friendly demeanor and went on, ignoring his obvious disdain for helping people(actually I believe that he does not like women) and I asked him the following: “we are using this in a bathroom, my husband suggested asking you what we would need so I can wipe it down and it would withstand humidity, would that be semi gloss or satin? ” His answer: “semi-gloss or satin.” As if this quipster did not get the question, I of course fired it back at him, cause, this dumb lady needed an answer you see:) (note the tone). “So, would I get semi-gloss or satin ?” and he again, snidely repeated it, shaking his head as if I had not heard his snarky answer the first time. It was apparent that the farceur was not going to help me and had passed me off as someone who totally did not understand. All I wanted was a reason to purchase either semi-gloss or satin. Was one better than the other? Is there a reason Satin would hold up better than semi-gloss? Were they truly equal? I needed this information to make a good decision on what I was about to purchase. Just when you thought this chauvinistic story could not get any better…….
The last part of the conversation threw me over the edge and my oldest son who was with me, could not believe I had not passed the irate level and he just stood there mesmerized as this poor excuse of an employee badgered me without supplying help of any sort. I had been trying not to blow my stack, no matter how ignorant, and crotchety this man was, I just was trying to get through the situation and get my paint. I did not bark at him, I just continued down the straight path of questions that I had come in with, reserving even just a little hope that this simpleton would snap out of his mood and offer me a relevant answer. The question I asked was, “if we have 200 feet to cover, would I need more than one gallon if I wanted to place 2 coats on it?” because you know I wanted to make sure that once we started painting I did not have to leave the house stained with paint drips, I just wanted to go at it and be done. The response:”you need one gallon, I’d rather have you come back than buy more AND(and this is where he should have just SHUT HIS chided mouth) we are not going to take YOUR return on paint we don’t do returns on paint, so you can’t return it!”
I don’t believe in my whole existence I have ever purchased ANYTHING from HOME DEPOT and returned it, after all, it is a fix-it, DIY store, where I run into for pieces, parts, and items that I am constructing, so what would I return or try to return paint for? Did I look like I was going to return that can of paint? Was there a question that I had interjected in some other universe that took place without me knowing about returning paint? Did I seem like I did not want to purchase the paint? Had I not come in with a swatch in my hand, asking questions, color chosen, need a bit more info to make the informed purchase? As a customer buying paint, should I not be asking questions or is he the type of man that just thinks little ladies should not be bothering him? What happened from here? I had to really bite my lip in order to not react, I placed my hand up, left my boys standing there looking at this man, and told BOB I was calling my husband to find out what he wanted satin or semi-gloss. I turned around to get away from this man who I truly wanted to paint with the paint I was purchasing just to give his personality a little color. I explained to my husband my true dislike for the store at this point and asked him if we should just go to LOWE’S where I always go but he said, “you are there now just deal with it, grab the semi-gloss and are you sure just one gallon?” Of course I explained the whole ordeal to him, to just unleash the pent up anger from the few minutes spent with this man, hoping that it would defray my upsettedness and allow me to regain enough composure to not lash out at this man and make the scene that probably should have been made. I know the cashier overheard me complaining and I really did not care that she heard me because this man was probably one of the most unhelpful people that I have dealt with in a store since the FORD incident 3 years back.
Calmed, cooled down, collected and done venting, and no longer roused, I gathered my boys, and noticed that BOB was suddenly inundated with customers, and I guess he was in heaven because they were ALL MEN. Thankfully, another man had stepped in, aproned-up and took over helping us. I realize this may not be the norm at the Home Depot, but I also realize that month after month I make sure that I post their free workshops, and offer those out to all of you, my loyal readers, moms and fans, which is one factor that is agitating me, as I have done nothing but possibly promote a potential run-in with a woman-hating person, so why would we bring our kids there? A store I thought might be a great place to punch up is really not a nice place. Doesn’t it go one bad apple ruins the bunch? The fact that I am sure this man does not like women, is sealed because again, I explained to you at the beginning he was helping another customer, a man, when I first arrived, they were cruising up and down the paint aisle, gabbing and grabbing items, but when he got to me, he would not even answer a question, let alone show me a product. Dear BOB at the Home Depot, you have ruined what otherwise might have been a continued, on-going purchasing relationship!